/**
 * Estilos do Dashboard Kanban de Chamados
 * Layout aprimorado: cabeçalho, colunas com identidade visual, cards e estados vazios.
 */

:root {
    --fonte: 'DM Sans', system-ui, -apple-system, sans-serif;
    --bg-body: #f1f5f9;
    --bg-header: #0f172a;
    --header-text: #f8fafc;
    --header-sub: #94a3b8;
    --card-bg: #ffffff;
    --card-border: #e2e8f0;
    --card-hover: #f8fafc;
    --text: #1e293b;
    --text-muted: #64748b;
    --novo: #0ea5e9;
    --planejado: #f59e0b;
    --pendente: #ef4444;
    --solucionado: #22c55e;
    --sombra: 0 1px 3px rgba(0,0,0,0.08);
    --sombra-hover: 0 4px 12px rgba(0,0,0,0.1);
    --radius: 10px;
    --radius-card: 8px;
}

* {
    box-sizing: border-box;
}

body {
    font-family: var(--fonte);
    margin: 0;
    background: var(--bg-body);
    color: var(--text);
    min-height: 100vh;
    line-height: 1.5;
}

/* ----- Cabeçalho ----- */
.cabecalho {
    background: var(--bg-header);
    color: var(--header-text);
    padding: 1rem 1.5rem;
    box-shadow: var(--sombra);
}

.cabecalho-inner {
    max-width: 1600px;
    margin: 0 auto;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    flex-wrap: wrap;
}

.cabecalho-titulo {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.cabecalho-logo {
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.cabecalho-logo-img {
    height: 40px;
    width: auto;
    display: block;
}

.cabecalho h1 {
    margin: 0;
    font-size: 1.35rem;
    font-weight: 600;
    letter-spacing: -0.02em;
}

.subtitulo {
    margin: 0.2rem 0 0;
    font-size: 0.875rem;
    color: var(--header-sub);
    font-weight: 400;
}

.btn-atualizar {
    display: inline-flex;
    align-items: center;
    padding: 0.5rem 1rem;
    background: rgba(255,255,255,0.12);
    color: var(--header-text);
    text-decoration: none;
    font-size: 0.875rem;
    font-weight: 500;
    border-radius: 8px;
    border: 1px solid rgba(255,255,255,0.15);
    transition: background 0.2s, border-color 0.2s;
}

.btn-atualizar:hover {
    background: rgba(255,255,255,0.2);
    border-color: rgba(255,255,255,0.25);
}

.cabecalho-acoes {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.usuario-nome {
    font-size: 0.85rem;
    color: var(--header-sub);
}

.refresh-info {
    font-size: 0.8rem;
    color: var(--header-sub);
}

.btn-atualizar--sec {
    background: transparent;
    border-color: rgba(255,255,255,0.3);
}

.btn-atualizar--sec:hover {
    background: rgba(255,255,255,0.1);
}

/* ----- Filtros ----- */
.filtros-linha {
    margin-top: 0.75rem;
    max-height: 14px; /* fica quase oculto */
    overflow: hidden;
    opacity: 0.35;
    transition: max-height 0.18s ease, opacity 0.18s ease;
}

.filtros-linha:hover,
.filtros-linha:focus-within {
    max-height: 220px; /* expande quando usuário interage */
    opacity: 1;
}

.filtro-form {
    max-width: 1600px;
    margin: 0 auto;
    display: flex;
    align-items: center;
    gap: 0.6rem;
    flex-wrap: wrap;
}

.filtro-sep {
    color: rgba(255,255,255,0.25);
    margin: 0 0.25rem;
    user-select: none;
}

.filtro-label {
    font-size: 0.8rem;
    color: var(--header-sub);
}

.filtro-input {
    background: rgba(255,255,255,0.08);
    border: 1px solid rgba(255,255,255,0.18);
    color: var(--header-text);
    border-radius: 8px;
    padding: 0.45rem 0.6rem;
    font-size: 0.85rem;
    min-height: 36px;
}

.filtro-input::placeholder {
    color: rgba(248,250,252,0.6);
}

.filtro-input option {
    color: #0f172a;
}

.filtro-help {
    font-size: 0.8rem;
    color: var(--header-sub);
}

/* Em telas pequenas/touch, deixa sempre visível para evitar “sumir” sem hover */
@media (max-width: 640px) {
    .filtros-linha {
        max-height: none;
        overflow: visible;
        opacity: 1;
    }
}

/* Estado visual do botão de som de alerta */
#btn-som-alerta[data-ativo="1"] {
    background: rgba(34,197,94,0.15);
    border-color: rgba(34,197,94,0.4);
}

#btn-som-alerta[data-ativo="1"] #som-alerta-status {
    color: #bbf7d0;
}

/* ----- Conteúdo ----- */
.conteudo {
    padding: 1.5rem;
    max-width: 1600px;
    margin: 0 auto;
}

/* ----- Métricas ----- */
.metricas {
    margin-bottom: 1.25rem;
}

.metricas-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 0.9rem;
}

.metrica-card {
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius);
    box-shadow: var(--sombra);
    padding: 0.85rem 1rem;
}

.metrica--total { border-left: 6px solid #2563eb; }      /* Azul */
.metrica--novo { border-left: 6px solid #f59e0b; }       /* Amarelo */
.metrica--pendente { border-left: 6px solid #ef4444; }   /* Vermelho */
.metrica--solucionado { border-left: 6px solid #22c55e; }/* Verde */

.metrica-card .k {
    font-size: 0.78rem;
    color: var(--text-muted);
}

.metrica-card .v {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--text);
    margin-top: 0.25rem;
}

/* ----- Produtividade por atendente ----- */
.produtividade {
    margin-bottom: 1.25rem;
}

.produtividade-topo {
    margin-bottom: 0.6rem;
}

.produtividade-topo h2 {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
}

.produtividade-topo p {
    margin: 0.2rem 0 0;
    color: var(--text-muted);
    font-size: 0.82rem;
}

.produtividade-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 0.75rem;
}

.produtividade-vazio {
    margin: 0;
    padding: 0.9rem;
    border: 1px dashed var(--card-border);
    border-radius: var(--radius);
    color: var(--text-muted);
    background: #fff;
}

.prod-card {
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius);
    box-shadow: var(--sombra);
    padding: 0.8rem 0.9rem;
}

.prod-card-topo h3 {
    margin: 0;
    font-size: 0.92rem;
    font-weight: 700;
}

.prod-card-numeros {
    margin-top: 0.55rem;
    display: flex;
    flex-wrap: wrap;
    gap: 0.35rem;
}

.prod-num {
    font-size: 0.76rem;
    border-radius: 999px;
    padding: 0.2rem 0.5rem;
    border: 1px solid var(--card-border);
    background: #fff;
    color: var(--text-muted);
}

.prod-num.planejado { border-color: rgba(245,158,11,0.4); color: #92400e; background: #fffbeb; }
.prod-num.pendente { border-color: rgba(239,68,68,0.4); color: #b91c1c; background: #fef2f2; }
.prod-num.solucionado { border-color: rgba(34,197,94,0.45); color: #166534; background: #f0fdf4; }

.prod-card-efetividade {
    margin-top: 0.55rem;
    display: flex;
    gap: 0.35rem;
    flex-wrap: wrap;
}

.badge-status {
    font-size: 0.74rem;
    font-weight: 600;
    border-radius: 999px;
    padding: 0.2rem 0.45rem;
    border: 1px solid transparent;
}

.badge-status--bom {
    color: #166534;
    background: #dcfce7;
    border-color: #86efac;
}

.badge-status--atencao {
    color: #92400e;
    background: #fef3c7;
    border-color: #fcd34d;
}

.badge-status--critico {
    color: #991b1b;
    background: #fee2e2;
    border-color: #fca5a5;
}

.badge-status--neutro {
    color: var(--text-muted);
    background: #f8fafc;
    border-color: var(--card-border);
}

/* ----- Aviso de erro ----- */
.aviso {
    padding: 1rem 1.25rem;
    border-radius: var(--radius);
    margin-bottom: 1rem;
}

.aviso-erro {
    background: #fef2f2;
    color: #b91c1c;
    border: 1px solid #fecaca;
}

/* ----- Kanban ----- */
.kanban-colunas {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1.25rem;
    align-items: start;
}

.kanban-coluna {
    background: var(--card-bg);
    border-radius: var(--radius);
    box-shadow: var(--sombra);
    padding: 0;
    min-height: 280px;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    border-top: 4px solid var(--card-border);
}

.kanban-coluna--novo      { border-top-color: var(--novo); }
.kanban-coluna--planejado { border-top-color: var(--planejado); }
.kanban-coluna--pendente  { border-top-color: var(--pendente); }
.kanban-coluna--solucionado { border-top-color: var(--solucionado); }

.coluna-header {
    padding: 1rem 1.25rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-wrap: wrap;
    background: var(--card-hover);
    border-bottom: 1px solid var(--card-border);
}

.coluna-icone {
    font-size: 1rem;
    opacity: 0.85;
}

.kanban-coluna--novo .coluna-icone      { color: var(--novo); }
.kanban-coluna--planejado .coluna-icone { color: var(--planejado); }
.kanban-coluna--pendente .coluna-icone  { color: var(--pendente); }
.kanban-coluna--solucionado .coluna-icone { color: var(--solucionado); }

.coluna-titulo {
    margin: 0;
    font-size: 0.95rem;
    font-weight: 600;
    color: var(--text);
    flex: 1;
}

.coluna-contador {
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--text-muted);
    background: var(--card-bg);
    padding: 0.25rem 0.5rem;
    border-radius: 6px;
    min-width: 1.75rem;
    text-align: center;
}

.coluna-cards {
    flex: 1;
    padding: 0.75rem;
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
    overflow-y: auto;
    max-height: calc(100vh - 220px);
    scrollbar-width: thin;
}

.coluna-cards::-webkit-scrollbar {
    width: 6px;
}

.coluna-cards::-webkit-scrollbar-track {
    background: transparent;
}

.coluna-cards::-webkit-scrollbar-thumb {
    background: var(--card-border);
    border-radius: 3px;
}

.coluna-vazio {
    margin: 0;
    padding: 1.5rem 0.5rem;
    font-size: 0.875rem;
    color: var(--text-muted);
    text-align: center;
}

/* Alerta visual de novo chamado */
.alerta-novo-chamado {
    position: fixed;
    right: 1.5rem;
    bottom: 1.5rem;
    background: #0f172a;
    color: #f9fafb;
    padding: 0.75rem 1rem;
    border-radius: 999px;
    box-shadow: var(--sombra-hover);
    font-size: 0.9rem;
    display: none;
    align-items: center;
    gap: 0.5rem;
    z-index: 9999;
}

.alerta-novo-chamado::before {
    content: '●';
    color: var(--novo);
    font-size: 0.8rem;
}

.alerta-novo-chamado.visivel {
    display: inline-flex;
}

.drawer-sub {
    font-size: 0.75rem;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.drawer-titulo {
    font-size: 1rem;
    font-weight: 600;
    color: var(--text);
    line-height: 1.25;
}

.drawer-titulo-link {
    color: var(--text);
    text-decoration: none;
}

.drawer-titulo-link:hover {
    text-decoration: underline;
}

.drawer-titulo-assunto {
    font-weight: 600;
}

.drawer-loading {
    color: var(--text-muted);
    margin: 0;
}

.detalhe-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.75rem 1rem;
}

.detalhe-item {
    border: 1px solid var(--card-border);
    border-radius: 10px;
    padding: 0.65rem 0.75rem;
    background: #fff;
}

.detalhe-item .k {
    font-size: 0.72rem;
    color: var(--text-muted);
}

.detalhe-item .v {
    font-size: 0.9rem;
    color: var(--text);
    font-weight: 500;
    margin-top: 0.15rem;
    word-break: break-word;
}

.detalhe-descricao {
    margin-top: 1rem;
    border: 1px solid var(--card-border);
    border-radius: 10px;
    padding: 0.75rem;
    background: #fff;
}

.detalhe-descricao .k {
    font-size: 0.72rem;
    color: var(--text-muted);
    margin-bottom: 0.35rem;
}

.detalhe-descricao .v {
    font-size: 0.9rem;
    color: var(--text);
    white-space: pre-wrap;
}

/* ----- Cards ----- */
.card {
    background: var(--card-bg);
    border: 1px solid var(--card-border);
    border-radius: var(--radius-card);
    padding: 0.75rem 1rem;
    cursor: default;
    transition: box-shadow 0.2s, border-color 0.2s, background 0.2s;
}

.card-prio-p1 { border: 2px solid #2563eb; } /* Azul: muito baixa */
.card-prio-p2 { border: 2px solid #16a34a; } /* Verde: baixa */
.card-prio-p3 { border: 2px solid #f59e0b; } /* Amarelo: média */
.card-prio-p4 { border: 2px solid #ef4444; } /* Vermelho: alta */
.card-prio-p5 { border: 2px solid #ef4444; } /* Vermelho: muito alta */
.card-prio-p6 { border: 2px solid #ef4444; } /* Vermelho: crítica (mantém padrão) */

.card:hover {
    box-shadow: var(--sombra-hover);
    border-color: #cbd5e1;
    background: var(--card-hover);
}

/* Mantém a borda por prioridade no hover */
.card-prio-p1:hover { border-color: #2563eb; }
.card-prio-p2:hover { border-color: #16a34a; }
.card-prio-p3:hover { border-color: #f59e0b; }
.card-prio-p4:hover { border-color: #ef4444; }
.card-prio-p5:hover { border-color: #ef4444; }
.card-prio-p6:hover { border-color: #ef4444; }

.card-link {
    text-decoration: none;
    color: inherit;
    display: block;
}

.card-link:focus {
    outline: 2px solid var(--novo);
    outline-offset: 2px;
}

.card-id {
    font-size: 0.7rem;
    font-weight: 500;
    color: var(--text-muted);
    display: block;
    margin-bottom: 0.35rem;
    letter-spacing: 0.02em;
}

.card-topo {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    flex-wrap: wrap;
    margin-bottom: 0.35rem;
}

.card-topo .card-id {
    margin: 0;
}

.card-topo-item {
    font-size: 0.7rem; /* mesmo tamanho do #ticket */
    font-weight: 500;
    line-height: 1.2;
}

.card-topo-tecnico {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
}

.card-topo-tecnico .avatar--sm {
    width: 20px;
    height: 20px;
}

.card-topo-tecnico .tecnico-nome {
    font-size: 0.7rem;
    max-width: 200px;
}

.card-titulo {
    margin: 0;
    font-size: 0.9rem;
    font-weight: 500;
    line-height: 1.4;
    color: var(--text);
}

/* ----- SLA (barra de progresso) ----- */
.sla {
    margin-top: 0.6rem;
}

.sla-topo {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 0.25rem;
    font-size: 0.78rem;
    color: var(--text-muted);
}

.sla-trilha {
    height: 8px;
    border-radius: 999px;
    background: #e2e8f0;
    overflow: hidden;
    border: 1px solid var(--card-border);
}

.sla-progresso {
    height: 100%;
    width: 0%;
    border-radius: 999px;
    background: #22c55e;
    transition: width 0.2s ease;
}

.sla.sla-ok .sla-progresso { background: #22c55e; }       /* verde */
.sla.sla-aten .sla-progresso { background: #f59e0b; }     /* amarelo */
.sla.sla-crit .sla-progresso { background: #ef4444; }     /* vermelho */
.sla.sla-vencido .sla-progresso { background: #991b1b; }  /* vermelho escuro */

.avatar {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 999px;
    background: #e2e8f0;
    color: #0f172a;
    font-weight: 700;
    border: 1px solid var(--card-border);
    overflow: hidden;
    flex: none;
}

.avatar--sm {
    width: 28px;
    height: 28px;
    font-size: 0.72rem;
}

.tecnico-icone {
    background: #0f172a;
    color: #f8fafc;
    border-color: rgba(15,23,42,0.25);
}

.tecnico-icone svg {
    display: block;
}

.tecnico-nome {
    font-size: 0.82rem;
    color: var(--text-muted);
    max-width: 100%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.badge-prioridade,
.badge-data {
    font-size: 0.72rem;
    padding: 0.15rem 0.45rem;
    border-radius: 999px;
    border: 1px solid var(--card-border);
    color: var(--text-muted);
    background: #fff;
}

.badge-prioridade.p6 { border-color: rgba(239,68,68,0.45); color: #b91c1c; background: #fef2f2; } /* Vermelho */
.badge-prioridade.p5 { border-color: rgba(239,68,68,0.45); color: #b91c1c; background: #fef2f2; } /* Vermelho */
.badge-prioridade.p4 { border-color: rgba(239,68,68,0.45); color: #b91c1c; background: #fef2f2; } /* Vermelho */
.badge-prioridade.p3 { border-color: rgba(245,158,11,0.55); color: #92400e; background: #fffbeb; } /* Amarelo */
.badge-prioridade.p2 { border-color: rgba(22,163,74,0.55); color: #166534; background: #f0fdf4; } /* Verde */
.badge-prioridade.p1 { border-color: rgba(37,99,235,0.55); color: #1d4ed8; background: #eff6ff; } /* Azul */

/* ----- Rodapé ----- */
.rodape {
    margin-top: 2rem;
    padding: 1rem 1.5rem;
    text-align: center;
    font-size: 0.8rem;
    color: var(--text-muted);
}

.rodape p {
    margin: 0;
}

/* ----- Responsivo ----- */
@media (max-width: 1200px) {
    .metricas-grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .kanban-colunas {
        grid-template-columns: repeat(2, 1fr);
    }

    .produtividade-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 640px) {
    .metricas-grid {
        grid-template-columns: 1fr;
    }

    .kanban-colunas {
        grid-template-columns: 1fr;
    }

    .produtividade-grid {
        grid-template-columns: 1fr;
    }

    .cabecalho-inner {
        flex-direction: column;
        align-items: flex-start;
    }

    .coluna-cards {
        max-height: 320px;
    }
}